T&C'S/ORDERING

T&C’s OF SALE

These are the terms and conditions on we (Blessone’s Kitchen) supply products to you, whether in store or by phone, via our website and via our mobile, tablet or other applications (our "Sites").

Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.

By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

If you have any questions relating to these terms and conditions please contact us using our Contact Form before you place an order.

Your use of our website, and any orders you place, is governed by our Terms of Use, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you

 

INFO ABOUT US

Our website is operated by Blessone’s Kitchen Limited ("we", "our" or "us"). We are registered in England and Wales under company number 10800205 at 390 London Road, Sheffield, S2 4NB. 

 

SERVICE AVAILABILITY

Subject to minimum delivery spends, we offer a delivery service to certain prescribed areas of Sheffield to ensure that our products are at their best when they reach your door. If you live outside our prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from us.

For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels and they carry less than £10.

 

ORDERING

You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

If you place an order via our website, you will be presented with confirmation on your screen that your order has been received and accepted. Your contract with us is only formed when you have been presented with this confirmation.

You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order.

If you order on our website, you are responsible for ensuring that your address, telephone number and your payment card information is kept updated

 

PRODUCTS

All products are subject to availability.

We would advise that if you, or anyone you are ordering for have any specific allergies that you contact us to ensure the food is suitable. For full ingredient lists, nutritional and allergen information see our allergy page. We have a busy working environment and there is a risk of cross-contamination. If you have an allergy we kindly ask that you do not order online. Instead, please telephone us and inform your order-taker directly in full of your allergies or any allergies of the people likely to consume our dishes..

We do have a number of options available for vegetarians which are indicated on our menus. If you are a vegetarian please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.

We have strict procedures in place for vegans, however, please note that we do not have a dedicated preparation or cooking area in our stores for vegan food. If you order vegan food we will do their utmost to ensure that the risk of cross-contamination with your order is minimised.

Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain.

 

AVAILABILITY & DELIVERY

We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.

We will do our best to fulfil your order by the time or collection time we specify where possible. However, these timings are estimates only.

You will not be entitled to cancel your order or claim compensation if your order isn’t fulfilled by the timings we mention. We will however do all we can should there be substantial delays to your food order .

 

Delivery isn't easy - That's why we don't support the use of third party delivery service companies to deliver our food. Trust the experts. We like to deliver the food ourselves as it allows us to maintain high standards and ensure that you are delivered a piping hot meal/order.

We will do its best to fulfil your order in accordance with the date and time confirmed to you at the time of your order. Delivery charges may apply, please ask us for details.

 

CANCELATION

You have the right to cancel an order by telephoning us up until either:

  1. in the case of any advance/pre- order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or

  2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

If you wish to cancel an order after food has been used to start preparing it, you may, at our discretion, be charged the full price of the order and no refund will be due to you.

In the unfortunate circumstance that we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.

 

PRICE & PAYMENT

Prices are as quoted on our menus, website, social media and in store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT. We will typically verify prices as part of the order process and its decision in relation to pricing is final and binding.

Payments, for orders placed via our website, are made directly to us. We do not hold payment details neither in store nor on our website. Payment details are held by the payment processor whether this be PayPal or WiX payments.

 

 

OUR LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.

However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you or us at the time of your purchase.

We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We, do not exclude or limit our liability for:

  1. death or personal injury caused by our, or our Franchisee's, negligence;

  2. fraud or fraudulent misrepresentation; or

  3. any liability which cannot legally be limited or excluded.

 

WRITTEN COMMUNICATION

Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

If you wish to contact us at any time, you should contact us using our Contact Form or in store.

 

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and the reasonable control of our Franchisees and includes in particular (without limitation) the following:

  1. strikes, lock-outs or other industrial action; 

  2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

  3. fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;

  4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

  5. impossibility of the use of public or private telecommunications networks;

  6. the acts, decrees, legislation, regulations or restrictions of any government; or

  7. non-performance by suppliers or subcontractors.

 

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing

 

 

VARIATION OF THESE TERMS AND CONDITIONS

We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

 

THIRD PARTY RIGHTS

 

No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.

 

LAW AND JURISDICTION

Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

FOOD HYGIENE RATING

The Food Hygiene Rating displayed is retrieved from Food Standards Agency live data via the Food Hygiene Rating API.